Add expected salary to your profile for insightsIf you're passionate about delivering the highest level of customer service, have automotive knowledge and want to be a part of a dynamic team, we'd love to hear from you!We are currently seeking applications for an exciting new role within our Service Department team, which involves a combination of online service bookings and face-to-face customer experience.This full-time Service Advisor role is in our Burnie Toyota team and has the primary responsibility for the following:Book in vehicle servicing/make online service bookings (OSBs) and Book to Text (B&T's) and reschedule if/when requiredMaintain an understanding of vehicle progress throughout the service/repair and keep customers updated as to the status of their vehicle service/repairAdvise customers by telephone of additional parts and/or services that the vehicle requires and seek customer authorisation to proceedMaintain accurate service records, documentation and repair history - on job cards and re data in DMSMake post-service follow-up calls (SFU) customer retention callsWhen required, support other Service Advisors in face-to-face customer service with driveway service and customer check-ins/outsContact customers where required regarding recommended maintenance schedule for future service and complete customer follow-up reminder calls where requiredCoordinate loan cars, vehicle keys, and courtesy transport as requiredMaintain CSI (Customer Satisfaction Index) targets and support service retention goalsDesired Qualifications and SkillsCustomer Service ExperienceProven ability to provide high-quality customer service in a busy environment.Experience in handling customer enquiries, complaints, and service bookings.Demonstrated ability to correctly verify customers over the phone and maintain confidentiality and professionalism in all customer interactionsAutomotive Industry KnowledgeUnderstanding of basic vehicle servicing and repair terminology.Familiarity with automotive service processes (e.g., booking, inspection, repair, parts, invoicing).Familiarity with Manufacturer/OEM brand standards and dealership policiesCommunication SkillsExcellent verbal and written communication skills, ability to prioritise and strong organisational skills.Attention to detail, ability to explain technical information to customers in a clear and friendly manner.Ability to work closely with others, in a professional, team-focused mannerProficiency in using dealership management systems (DMS - Tune & Titan) and Microsoft Office Suite.Capable of handling digital bookings, invoicing, and data entry accurately.Problem-Solving AbilityCapable of resolving customer issues quickly and effectively.Uses initiative to respond to service matters/issues and improve customer experience/service outcomes.Driver’s LicenceCurrent and valid driver’s licence (to facilitate moving customer vehicles in service driveway and around workshop/dealership).What We OfferCompetitive compensation and benefits package.Extensive training in customer service, systems and our automotive service processes through internal sources and manufacturer support.Opportunity for career growth and personal development.A supportive and collaborative team environment.This role is available for immediate filling. If we are successful in identifying the right person for this role early on, we will not necessarily wait until the closing date before finalising our recruitment.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service adviser?Do you have a current Australian driver's licence?Do you have customer service experience?Do you have data entry experience?Do you have previous invoicing experience?Which of the following Microsoft Office products are you experienced with?
#J-18808-Ljbffr