About UsAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.Employee Benefits25 days annual leaveLife InsuranceAccess to EAP servicesHybrid workRoles & ResponsibilitiesTechnical advisorDrive safety culture by providing support and advice to the organization – drive immediate action and communication when safety concerns on an Alfa Laval machine - prepare safety notices to communicate to customers if requiredOverall Technical Advisor to support the Service Center and Field Service teamsSupport for complex quotes & projects in Service Centre or Field ServiceSupport performance improvement and competitiveness by sharing best practices between service centers and field service teamsBe the point of contact for central teams (BU): technical / products / applications – drive communication to the local organization when required and feedback to the central teams to support product developmentTechnical advisor for claims & troubleshooting for complex issues at customer sitesSupport complex commissioning and customer processes optimizationVisit customers whenever required to support them with their equipmentCompetence developmentDrive the technical competence development plan for the Service Operations team (including but not limited to ALSOC)Train the team on specific technical skills according to plan and your own competences (ALSOC / Applications / Commissioning /…) – Coordinate trainings from central experts or other sales companies' experts if requiredAssess FSE and SCT on hands on tasks on site – provide guidance and additional training if requiredSupport Development of other senior FSE to become AssessorsService OperationsAs a permanent member of the Service Operations Management Team for Oceania, provide inputs to define future priorities for: training, investments, performance improvement, customer requirements.Be part of strategic planning and decision for service operations plan
#J-18808-Ljbffr