Job no: ******
Brand: Cruiseabout
Work type: Full time
Location: South Australia
Categories: Leisure Travel & Retail, Leadership
Team Leader (Cruiseabout) – West Lakes, SA
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Key Responsibilities
Quoting, booking and invoicing cruise bookings and packages
Ensure that KPIs are met, meeting and exceeding monthly sales targets
Support and handle walk-in, email & telephone enquiries efficiently and accurately
Maximise sales opportunities by upselling & cross-selling
Monitor and action all relevant mailboxes daily
Maintain accurate and comprehensive product information to deliver and generate sales
Qualifications
Proven experience working in a customer service environment and working towards sales targets
Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
GDS experience
Exceptional focus on details, adept problem-solving skills, and thrive under pressure
Ambitious, highly motivated, and proficient in organizing tasks efficiently
Benefits
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Set Sail on Exclusive Perks:
Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
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Navigate the World:
Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
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Culture:
You will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia/New Zealand Pty Ltd
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Diverse Crew:
FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
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Chart Your Course for Growth:
Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
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Exclusive Staff Discounts:
Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
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Explore Endless Horizons:
Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within
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Corporate Health Discounts:
Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and access to an internal gym
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Mental Health:
Support and Employee Assistance Program for staff and family
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Social:
Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)
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Giving Back:
Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability at the Helm:
As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
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