Interacting with customers in online chat portals
- responding to questions about the company, its products or services
- resolving customer complaints and escalating them when necessary
- processing orders, invoices, payments, claims, credits and returns
- updating and maintaining records of customer interactions
- achieving key performance indicator targets, such as average handling time and time in queue
- Oversee our customer service team
- Manage and train Customer Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Onboard new employees and train them based on your expertise and skill set
- Create and implement an effective customer loyalty program
Pay: $135,000.00 per year
**Benefits**:
- Company car
- Employee discount
- Employee mentoring program
- Parental leave
- Professional development assistance
- Travel reimbursement
- Visa sponsorship
Schedule:
- Overtime
- Public holidays
- Weekend availability
Supplementary Pay:
- Penalty rates
- Performance bonus
Work Authorisation:
- Australia (preferred)
Work Location: In person