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(wa-375) client service executive, inwards

Melbourne
Chubb
Client services Executive
Posted: 19 September
Offer description

OverviewChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.
We support applications from all members of our community and equitable access to our employment opportunities.
We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements.
Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.Your RoleTo provide Account Management Services for allocated Global Accounts within the Multinational Portfolio (including Captive Programmes) and to manage the end-to-end process in accordance with the Global Services Department Guidelines for certain Global Accounts.
This includes collaborating with Assistant Client Service Executives to ensure that all administrative activities related to global programmes are completed on time and to a high standard of quality.
Where required, you will prepare timely processing instructions for the Multinational Processing Service Unit, Credit Control, Reinsurance, and local offices to ensure premiums are debited, and policies are issued promptly, while maintaining accurate policy records within Chubb systems.The role also involves working closely with Credit Control, the Multinational Processing Service Unit, and other Chubb departments to resolve accounting and processing issues, ensuring that Chubb's Service Standards are met—and, where possible, exceeded—in the implementation of Global Programmes.
Additionally, you will collaborate with Global Client Executives and Underwriters to deliver agreed client service standards.You will build strong relationships with clients and their brokers, serving as the primary point of contact for all service-related matters concerning their accounts.
This includes attending client and broker meetings, supporting Chubb's business development activities, and presenting and demonstrating Chubb's global capabilities.ResponsibilitiesWorking with Assistant Client Service Executives to guide/support them in account handling activitiesSupporting Chubb's business development and client relationship activitiesAccount handling and supporting Global Client Executive's and Underwriters on relevant account/activitiesEnsuring renewal terms are obtained from Controlling Underwriters and information passed to and agreed with the local Client/Broker as necessaryCommunicating building relationships with Underwriters, Clients, Brokers, Chubb Offices and other external partiesTo work within the framework of Chubb ethical and service standardsAssist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services DepartmentIncidental work that may be required to be completed that may be outside the scope to day to day work requirementsQualifications3 to 5 years prior insurance and reinsurance industry knowledge across all commercial linesProficient in the use of MS Word, MS Excel, PowerPoint and Outlook to intermediate level of understandingAbility to interpret information and strong problem-solving skillsPresentation and Training Skills – Internal/ExternalDemonstrated effective written and verbal communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel, Chubb Clients and/or BrokersWe offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.
We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.Job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Marketing and SalesIndustries: Insurance
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