Accountabilities include:• Provide first and second level Information and Communication Technology Services (ICTS) support for approved software and hardware for the OIR in accordance with Managed Operating Environment (MOE) and Standard Desktop guidelines.• Contribute to the effective management of ICT services through the installation, maintenance and administration of:o extensive local area networkso personal computers and associated peripheralso operating systems (Windows 10)o video conferencing equipmento Collaboration Toolso Department specific hardware and software.o Coordinate the provision of ICT services and supplies from internal and external providers.• Coordinate activities so that outcomes are achieved in an effective and efficient manner.• Develop operational policies, practices and standards documentation in accordance with quality management principles.• Develop test plans and undertake testing activities across the range of applications and systems used by the OIR.• Provide advice on ICTS related issues and asset management within corporate policy.• Maintain an up-to-date knowledge