Overview
Workplace Location: Brisbane Inner City, Brisbane - North, Brisbane - South, Brisbane - East, Brisbane - West, Cairns region, Central West Qld, Darling Downs - Maranoa, Far North Qld, Flexible, Gold Coast, Ipswich region, Logan - Beaudesert, Mackay region, Moreton Bay - North, Moreton Bay - South, North West Qld, Rockhampton region, South West Qld, Sunshine Coast, Toowoomba region, Townsville region, Wide Bay.
In this role you will provide advanced technical advice, direction and support in the network and unified communications technical domain, to enable the delivery of timely and high quality services across a large scale, highly complex IM / ICT environment.
Key Responsibilities
* Analyze and problem solve unified communication system issues and formulate, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes.
* Supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities.
* Develop and promote ITIL Service Management processes primarily incident / problem / test / change and configuration management.
* Provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support enterprise infrastructure in a large customer focused organisation.
Technical Skills and Experience
* Cisco LAN and Data Centre design including Layer2 / Layer 3 routing protocols and configuration of VLANs and VRFs.
* Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
* Wireless site survey and troubleshooting skills.
* Cisco Unified Communications Manager (CUCM), UCCX, Unity; Integration of wireless IP handsets to CUCM including messaging and duress systems.
* Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.).
* Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP).
* Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.).
* Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission.
* Security principles and best practice e.g. Cisco ISE; Cisco ASA.
* Network Management tools, e.g. Cisco Prime, Solarwinds.
* Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
* Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.
About eHealth Queensland: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits
* Competitive salary + generous superannuation and leave loading.
* Flexible working arrangements.
* Diverse work culture.
* Career training and development.
Application Process
Please provide the following information to the panel to assess your suitability:
* Your current CV or resume.
* Answer the application questionnaire, confirming your preferred work location(s), a brief overview of your work history, why you want this job and your current immunisation status.
* Note that submitting details to the Talent Pool does not constitute a formal application for any role; any opportunity that arises may require a formal submission via the Smart Jobs website.
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