Case Management Officer
Location – South Coast Correctional Centre (South Nowra)
Employment type – Ongoing – Full Time
Clerk Grade 5/6 - Salary – $99,938 - $110,271 (plus employer's contribution to superannuation and annual leave loading)
Your role
This role is responsible for applying evidence-based case management practices to a caseload of offenders with varying levels of risks and needs to maximise inmates' opportunities for intervention and reduce reoffending.
What you'll do
* Provide a broad range of case management services to offenders in line with legislation, policy and procedures
* Administer assessments to inmates to determine intervention plans & strategies
* Develop, implement and update individualised case plans which identify long and short-term goals and strategies to reduce reoffending
* Monitor and direct offenders in the case management process through motivational interviewing, modelling of pro-social behaviours and drawing on strengths-based approaches
* Refer inmates to appropriate services and programs in accordance with case plan strategies
* Advocate on behalf of inmates to access appropriate interventions with timely follow up
* Monitor and report on offender's compliance against case plans and judicial requirements
* Coordinate, in conjunction with other stakeholders, the reintegration of offenders into the community
What we're looking for
* Experience and/or relevant qualifications in case management, human services, or related fields
* Experience working with individuals from diverse backgrounds who may be facing complex challenges, including family, social, or drug and alcohol-related issues
* Strong organisational and self-management skills, with the ability to work both independently and as part of a team
* Resilience and emotional intelligence to confidently navigate complex and sensitive situations within a custodial environment
* Excellent communication and written skills, with the motivation to make a genuine difference in people's lives
* Current drivers licence and a preparedness to drive a vehicle whilst performing the role
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close 26 January 2026 at 11:59pm AEDT.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Sheree Smith at .
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on or via .
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lie at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
Thank you for your interest in this role. We look forward to receiving your application.
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