As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.Key job responsibilitiesEvery day will bring new and exciting challenges on the job while you:Act as a single point of contact to Enterprise AccountsUnderstand your customers outcomes and business goalsMake AWS service improvement recommendations that fit with your customer strategy and architectureEvaluate, analyze and present periodic reviews of operational performance to customersProvide detailed reviews of service disruptions, metrics, detailed prelaunch planningChampion and advocate for customer requirements within AWS (e.g. feature request)Participate in customer requested meetings (onsite or via phone)Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsShare knowledge and innovate with some of the leading technologists around the worldWork directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possiblePlan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.Minimum RequirementsExperience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roleComputer Science or Math background.Working knowledge of software development practices and technologiesExperience working with AWS technologiesSolid understanding of technology budget managementInternal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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