Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. We are a leading provider of IT solutions, focusing on delivering high-quality support to our clients.
We are seeking a capable resource to coordinate and provide onsite/ on-call assistance to end-users within the organization's desktop computing environment. This role will require strong analytical and problem-solving skills, as well as excellent customer service and people skills.
* Required Skills:
* Computer OS/Peripherals troubleshooting
* Handling Different PC Operating Systems ( Windows 7/8 and 10)
* Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent communication skills
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Personal Attributes:
* Good knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities
* Well-organized and highly detail-oriented
* Strong customer service ethic and great communication skills
* Passionate about delivering quality no matter what you are doing
* Can work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
In-depth knowledge of:
* Microsoft Office applications
* PC Laptop hardware
* PC Laptop peripherals, including printers
Basic knowledge of:
* Active Directory
* Exchange
* Apple OS
* SCCM
Experience Requirements:
* At least two of the following certifications:
* PC Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
If you are looking for a challenging role in IT support, please apply now!