Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.
As part of the Brandtech Group we're at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world's No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.
Job Description
The Client Services team includes; Client Management, Project Management, and Partnerships. The team represents the face of Jellyfish and is the last control for excellence in our services and delivery. The Client Services team showcases exceptional customer service, industry expertise, and a genuine passion for delivering world class solutions to our clients.
Role Overview
Reporting to the Managing Director you will act as a central supporting pillar to our whole Client Services team. Ensuring that key administrative tasks are completed with accuracy, efficiency and in a timely manner to support our clients and all Client Services activities. This role looks after a dedicated hub and holds extensive knowledge of all project, financial, and contractual information across all accounts within their grouping.
Responsibilities
* Maintain accurate and up-to-date client data in Salesforce to support reliable reporting.
* Accurately reports on revenue milestones for active projects.
* Reconciles advertising activity for end of month invoicing support.
* Generates monthly utilisation reports and email newsletters for clients.
* Maintains external and internal mailing lists and monitors survey responses.
* Effectively and efficiently responds to any invoicing requests or enquiries from clients by liaising with our finance team.
* Generates contracts as required for the Client Management team.
* Supports ad hoc requirements where document management is required
* Ad hoc auditing of client financial accounts to validate accuracy.
* Maintain IT and general office supplies as needed across Melbourne and Sydney offices.
Qualifications
Experience establishing communication and engagement with prospects
Experience establishing communication and engagement with prospects
* Proven experience as an administrative assistant or similar role.
* Google Suite (Slides, Docs, Sheets)
* 1+ years of experience in a CRM tool like Salesforce, or similar.
* Ability to reconcile data for invoicing, generate utilisation reports, and understand basic financial terms and documentation.
* Experience generating and managing contracts or legal documentation.
* Demonstrated ability to identify and resolve administrative issues efficiently .
* Experience handling enquiries and liaising between internal teams (e.g., finance) and external clients.
* Experience managing multiple administrative and reporting tasks to meet deadlines.
Skills and Competencies
* Experience establishing communication and engagement with prospects and Presentation: Consistently delivers strong, clear, communication to internal teams and clients.
* Proactive Problem-Solving: Tackles challenges with a calm mindset, resolving conflicts and identifying opportunities to strengthen processes and improve efficiencies.
* Collaboration and Effectiveness: Actively contribute to a collaborative, high-performing work environment by establishing communication and engagement with prospects, and ensuring the timely completion of tasks by key milestones.
* Commitment to Excellence: Demonstrates Experience maintaining an organized and up-to-date pipeline of opportunities by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team.
* CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity.
* Financial Acumen: Experience managing financial reports and a general understanding of basic financial terminology.
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Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English
Additional Information
Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
Reward: You'll be eligible to join our discretionary annual bonus scheme.
Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
Growth, Your Way:Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.
Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com .
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