Customer service supervisor (nowra)

We currently have an opportunity for a motivated individual who is looking for a challenge and to develop their career to join our Nowra Branch as a Customer Service Supervisor.

This is a Fulltime opportunity, with the hours of work being Monday to Friday, 8:50am to 5:05pm with a compulsory 1-Week Induction training in fulltime capacity in Newcastle.

• Supervisory level experience within a banking, business or retail role
• Proven sales ability with a track record for achieving results
• A passion for delivering outstanding customer service
• Well-developed people skills with the ability to build relationships with a broad variety of people
• Polished communication skills with the ability to articulate complex information into simple terms to suit the customer

• Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
• Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
• Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
• Assisting with the training staff
• Assist the Branch Manager in the development and implementation of branch business plans
• Personal lending

Greater Bank and Newcastle Permanent are part of NGM Group. We've been helping customers achieve their financial goals for generations. We are customer-owned, meaning we put our customers first. We offer outstanding service and a real commitment to the community.

• Health and wellbeing – Fitness passport, corporate health insurance and annual flu vaccination.
• Lifestyle and giving back – Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.
• Skilled advancement – Recognition programs and employee referral program.