Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global data centre infrastructure. We support all AWS data centres and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help support these challenges.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS globally to deliver high standards for safety and security while providing capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. You will be a valued member of an exceptional global team working on local problems in a dynamic and enthusiastic environment.
Key responsibilities
- Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
- Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
- Efficiently manage ticket queues for internal teams and partner service teams ensuring service level agreements (SLAs) are met.
- Lead the team to enhance operational efficiency by analyzing root causes, trends and developing metrics, procedures, tools and documentation.
- Engage with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
- Work with various internal software development teams to actively enhance systems and services within the team’s scope.
- Collaborate closely with experienced engineers and engage in knowledge-sharing sessions with the team.
Qualifications
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 1+ years of technical support experience
- Experience scripting in one or more modern programming languages (e.g., Bash, Python, Perl, Ruby)
- 1+ year Linux/Windows systems administration experience
- Experience in technical support and in troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting and maintaining software
About the team
At AWS Infrastructure Reliability Engineering Organization (IREO), we keep AWS’s vast infrastructure running smoothly. We are problem solvers, systems thinkers, and infrastructure enthusiasts who automate and innovate to push the boundaries of infrastructure reliability. We develop automation tools, respond to technical challenges, and optimise global systems.
Diverse Experiences
Amazon values diverse experiences. If you do not meet all of the preferred qualifications, we encourage you to apply. If your career is just starting, or follows a nontraditional path, we welcome alternative experiences.
Why AWS
AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups to Global 500 companies.
Work/Life Balance
We value work-life harmony and strive for flexibility to support our employees both at work and at home.
Inclusive Team Culture
We promote inclusion through employee-led and company-sponsored groups. Our culture is strengthened by diverse perspectives and bold ideas.
Mentorship and Career Growth
We are committed to continuous development, knowledge sharing, and career growth opportunities to help you become a well-rounded professional.
Acknowledgement of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal prospect employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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📌 Infrastructure Support Engineer, IREO
🏢 Amazon
📍 Victoria