Senior QA Automation Engineer
Grade: 9/10 – Base salary from $130,705 to $157,430 plus super. Employment type: Full time. Temporary up to September 2027. Location: Haymarket, Parramatta or Gosford (Hybrid). Office presence required as per DCS directive.
Overview
Service NSW Digital is transforming how more than 8 million people across NSW access government services. With over 200 digital products and 60+ cross‑functional teams, our work spans from everyday service journeys to whole‑of‑government, high‑impact digital programs. As a Senior QA Automation Engineer you’ll play a key role in uplifting the quality engineering capability across squads and platforms that support millions of customers.
What you’ll do
* Partner with engineering squads to embed quality early, improve testability, and support adoption of automation frameworks and standards.
* Provide technical leadership, coaching and best‑practice guidance on automation strategy, tooling and scalable framework implementation.
* Support functional manual testing where required.
* Manage test data and work with partner agencies to deliver regular maintenance releases.
* Contribute to the evolution of core automation frameworks to keep them scalable, maintainable and easy for teams to adopt.
* Lead and support cross‑squad end‑to‑end automation initiatives that strengthen confidence in critical customer journeys.
* Work collaboratively with engineers, product teams, tech leads, and engineering managers to resolve complex integration and quality challenges.
* Promote consistent engineering standards, sensible defaults and CI/CD practices that uplift overall delivery quality.
* Improve visibility of quality outcomes by measuring, tracking and communicating automation coverage, risks and release confidence.
What makes this role different / Benefits
* Part of a collaborative, trusted and supportive culture that values curiosity, shared learning and continuous improvement.
* Influence automation strategy and quality practices across the entire portfolio, not just within a single squad.
* Focus on technical leadership, enablement and coaching.
* Work across diverse platforms and complex systems, supporting meaningful professional growth.
* Hybrid work model – typically 1–2 days in the office per week.
* Culture of innovation, experimentation and psychological safety.
Qualifications
* Strong automation skills using the Playwright framework.
* Deep technical expertise in test automation architecture, modern frameworks, CI/CD integration and scalable automation design.
* Strong ability to coach, mentor and influence squads, helping teams adopt best practices rather than relying solely on test execution.
* Excellent communication and stakeholder skills; able to explain complex concepts clearly to engineers, tech leads, product teams and engineering managers.
* Experience in large‑scale, complex enterprise environments with shared platforms and cross‑team dependencies.
* A proactive, thoughtful problem‑solving mindset that can navigate ambiguity and build alignment to uplift strategic quality outcomes.
* A commitment to continuous improvement and a passion for uplifting engineering maturity, standards and practices across teams.
* Experience contributing to modern, scalable framework evolution, including sensible defaults, tooling enhancements and meaningful quality metrics.
* Past work experience in the public sector is a bonus.
Equal Employment Opportunity Statement
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference; the key to our success is leveraging contributions of employees with different backgrounds and perspectives.
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