Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Be Part of Our Team
We're looking for practically minded, quick learners who thrive in a fast-paced environment to join our team.
Drive all aspects of the customer account from the ground up, taking the lead on all operational related activities to ensure WestRock exceeds achievement against KPIs leading to sustainable and profitable growth
Accountabilities
* Improve Customer Service experience through facilitating value-added engineering services
* Coordinate Operational Performance Excellence (OPE) re safety, maintenance, environmental machine efficiency
* Provide coaching and support to customer personnel
* Develop and execute short- and long-term plans for customer accounts / OPE
* Monitor accuracy of reporting and data base information
* Contribute to strategy development and provide advice to the business on engineering / maintenance issues
* Identify and address engineering training and coaching needs within customer operations
* Handle customer problems through to resolution
* Review monthly (weekly if required) efficiency numbers and top three downtimes with resulting action plans / RCAs for these downtimes
Experience
* Engineering degree and / or electrical / mechanical trade qualification / Mechatronics
* Sound mechanical aptitude
* Strong project management experience
* Strong customer service skills and attention to detail
Apply Now
Become a part of a team that values your skills and supports your growth.
๐๐ฆ ๐ข๐ณ๐ฆ ๐ค๐ฐ๐ฎ๐ฎ๐ช๐ต๐ต๐ฆ๐ฅ ๐ต๐ฐ ๐ด๐ฉ๐ข๐ฑ๐ช๐ฏ๐จ ๐ข ๐ด๐ถ๐ด๐ต๐ข๐ช๐ฏ๐ข๐ฃ๐ญ๐ฆ ๐ง๐ถ๐ต๐ถ๐ณ๐ฆ ๐ง๐ฐ๐ณ ๐จ๐ฆ๐ฏ๐ฆ๐ณ๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐ต๐ฐ ๐ค๐ฐ๐ฎ๐ฆ, ๐๐ณ๐ฆ๐ข๐ต๐ช๐ฏ๐จ ๐ต๐ฉ๐ฆ ๐ง๐ถ๐ต๐ถ๐ณ๐ฆ ๐ต๐ฐ๐จ๐ฆ๐ต๐ฉ๐ฆ๐ณ.
* Smurfit Westrock
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.