Customer Connections Manager Role
About the Job
We are seeking a highly skilled Customer Connections Manager to lead our customer referral program and drive growth through strong partner and channel relationships.
This role is accountable for operational and technical management of our customer referral program, leading the Customer Connections team responsible for building referral partnerships across our ecosystem and delivering sales growth.
The ideal candidate will have expertise in engagement strategies, product confidence, and member retention. They will be responsible for:
* Developing and executing plans to increase referrals, care touchpoints, NPS, and growth initiatives aligned to our strategic ambition.
* Elevating product confidence and member retention by embedding our proof points across frontline teams, enabling them to identify growth opportunities and deliver initiatives that strengthen connected experiences and long-term loyalty.
* Managing internal and external relationships essential to the effective operation of our Life Rewards platform and One Bupa Referral program, including loyalty platforms, third-party vendors, senior leaders, frontline leadership, marketing, operational teams, and technology partners.
* Evaluating and improving referral and loyalty propositions in line with competitor activity, regulatory changes, customer needs, and market developments.
Requirements
To succeed in this role, you will need:
* Exceptional leadership skills and experience in managing high-performing teams.
* Strong understanding of customer engagement strategies, product confidence, and member retention.
* Ability to develop and execute business plans that drive growth and revenue.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
* Experience working with loyalty platforms, third-party vendors, and technology partners.
Benefits
This role offers a competitive salary, bonus structure, and comprehensive benefits package, including:
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* Recognition and rewards for outstanding performance.
What We Offer
We offer a range of benefits and perks to support your well-being and success, including:
* A comprehensive health insurance plan.
* A retirement savings plan.
* A flexible work arrangement policy.