Posted: 25 June
Offer description
Job Description
* Foster strong relationships by leading inclusive engagement forums between Customer Experience Centres (Contact Centre), Customer & Operations, Consumer Partners, and specialty product teams.
* Support and collaborate with business stakeholders to support the successful delivery and implementation of key initiatives for the Customer Experience Centres and Direct Operations teams.
* Support seamless communication by maintaining and enhancing systems like Partner One and Contact One, ensuring information is clear, accessible, and aligned with team needs.
* Partner closely with ASPL teams to contribute to shared goals in Consumer Direct operations, including process documentation, report follow-ups, and aligning with AAL initiatives.
* Support governance and operating rhythm review tasks for Consumer ASPL teams.
* Encourage knowledge-sharing and continuous improvement by supporting eSupport efforts and working closely with Internal Control and Knowledge Management teams.
* Contribute to the improvement of the customer or Partner experience and enhancing operational efficiency by analysing available data and reporting sets for the Customer Experience Centres, = Underwriter & Operations
* Help maintain structure and clarity by managing document sign-off responsibilities and contributing to organized, transparent communication during IT forums and operational reviews.
Required Skills and Qualifications
* Brings relevant qualifications and/or industry accreditations, with a commitment to continuous learning.
* Brings deep experience in the evolving insurance industry, with a strong focus on understanding key drivers and supporting effective, people-centred service delivery.
* Champions a culture of care and customer focus, modelling inclusive and empathetic behaviours throughout the organisation.
* Comfortable working through complexity and uncertainty, with a collaborative approach to finding balanced, stakeholder-aligned solutions.
* Highly skilled in leveraging technology, systems, and processes to enhance team performance, with strong communication abilities that foster connection and influence at all levels.
Benefits
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
* For more details about our benefits, visit the Allianz Careers site.
About Our Culture
