Direct message the job poster from NTT DATA, Inc.
Customer Support Officer is responsible for the hands-on management of IT hardware assets across their lifecycle—from procurement and distribution to collection and disposal. This role ensures accurate record-keeping, supports stock control processes, and liaises with internal customers and external suppliers to maintain smooth operations.
Key Responsibilities
* Manually hand over approved computer orders to requestors.
* Coordinate with requestors to ensure timely and accurate delivery of devices.
* Asset Recovery & Disposal
* Collect old or decommissioned devices for e-waste processing.
* Transport devices to designated e-waste collection points (e.g., basement drop-off).
* Inventory Management
* Maintain accurate records of asset movements and status.
* Conduct regular stock takes and update asset registers.
* Prepare and submit weekly inventory and activity reports.
* Logistics & Coordination
* Retrieve devices from storerooms and prepare them for deployment or disposal.
* Liaise with suppliers for deliveries, pickups, and issue resolution.
* Act as a point of contact for internal customers regarding device requests and returns.
* Provide updates and support to stakeholders on asset-related queries.
Skills & Experience
* Experience in IT support, logistics, or asset management.
* Strong organisational and record-keeping skills.
* Ability to lift and transport IT equipment safely.
* Excellent communication and customer service skills.
* Familiarity with inventory systems and reporting tools.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x
Sign in to set job alerts for "Customer Support Officer" roles.
Orange, New South Wales, Australia A$70,000.00-A$100,000.00 1 month ago
Administration Officer – Mental Health Drug & Alcohol (MHDA)
Orange, New South Wales, Australia 4 hours ago
Senior Administration Officer - Waitlist Coordinator
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr