Job Description
About the Role
Brisbane Girls Grammar School is seeking a proactive and service-focused IT Helpdesk Support Officer. The IT Helpdesk Support Officer provides timely and effective support to staff and students across a range of IT systems and platforms. You will be a key point of contact within the School's student services area, responding to staff and student IT requests and ensuring the smooth day-to-day operation of desktop, mobile, and learning technologies. Working collaboratively with the IT team and reporting to the IT Services Operations Manager, you will also assist in delivering IT projects and supporting critical school activities, including core and external examinations.
Applicants are encouraged to visit our Careers site to view the full Position Description, which outlines the key responsibilities and requirements for this role in detail.
About You
You are technically capable, detail-oriented and enjoy working in a dynamic environment.
You bring:
* Tertiary qualifications in Information Technology, Computer Science or similar
* Experience supporting Microsoft Windows and Apple desktop operating systems
* Experience with Android, Apple iOS and emerging mobile platforms
* Strong working knowledge of Microsoft Office Suite
* Demonstrated ability to follow protocols and standard operating procedures
* Ability to manage competing priorities and meet deadlines
* Strong communication skills and stakeholder engagement capability
* Ability to obtain and maintain a Positive Working with Children Check (Blue Card)
How to Apply
We look forward to receiving your application.
Please submit:
* A cover letter addressed to the Principal outlining your suitability for the role
* Details of education and qualifications
* Professional referees
* Confirmation of Australian work rights.
Applications close: 9 am, Monday, 23 March 2026.
Note: Interviews may be conducted throughout the advertising period, and interested candidates are encouraged to apply early.
For confidential enquiries, please contact: Brigitte Bickham, Human Resources ManagerT: 07 3332 1307
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