Exciting opportunity to lead YHA Brisbane! Drive the strategic direction of the property alongside a great team.
11th April, 2024
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.
Our Values:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
* Work together – We open doors for each other as well as our guests
* Give our best – We bring our best selves every day we come to work
* Put our guest first – We know great hosts make great holidays
* Think differently – We see problems as opportunities
* Have fun – We celebrate and enjoy being together
YHA Brisbane City is a popular property that caters to travellers from all over the world seeking comfort, convenience, and a sense of community. We provide a unique and friendly atmosphere for travellers to relax, connect, and experience Brisbane.
YHA Australia is seeking a dynamic and experienced General Manager to oversee the day-to-day operations of YHA Brisbane City and take the lead. This unique role presents an exciting opportunity for an individual with a passion for tourism, hospitality, and leadership. The General Manager will be responsible for creating exceptional guest experiences, managing a diverse team, and utilising high level financial acumen to drive the success of the business.
Key Aspects of the Role:
Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction.
Team Member Development: Build a food & beverage team whilst overseeing the existing accommodation team; Recruit, train, and mentor team members, promoting their growth and professional development.
Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
Food and Beverage Development: In collaboration with the National Food and Beverage Manager, re-launch a successful pub operation; strategy and financial planning, development of policies and procedures, compliance, procurement, sales and promotions strategies, customer experience.
Business and Budget Management: Creating a business plan and annual budget; ensuring consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose-driven businesses.
The ideal candidate will have:
* Proven experience in accommodation management.
* Prior experience in pub or bar management is essential.
* Exceptional leadership and team-building skills.
* Strong financial acumen and budget management experience.
* Excellent communication and customer service skills.
* Strong problem-solving and decision-making abilities.
* Knowledge of local market trends and competition.
What’s in it for you?
* Competitive salary
* Professional learning and development opportunities
* Health and Wellbeing, including and Employee Assistance Program
* Supportive and collaborative work environment
* Opportunity to travel to other YHA properties for training and leadership events.
* Social events to the snowy mountains and other locations for team building
* Access to benefits and discounts as part of YHA’s national network.
Our Culture
At YHA, you can expect to be treated with dignity and respect.We’re committed to creating a diverse and inclusive workplace environment.
* Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
* Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
* Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
* Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
* Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.
If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.
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