The role: Reporting to the Practice Manager - Change Management, the Principal Business Change Officer will support the Business Change Practice, which is responsible for guiding and enabling business change professionals across the Delivery Services Branch, eHealth Queensland. This position plays a key role in delivering facilitated change support and capability uplift across the branch, while working closely with the Practice Manager to: * Provide specialist, hands-on advice and facilitated support to programs and projects, supporting the practical application of Business Change methods across complex, high-risk or high-impact initiatives. * Partner with service teams to diagnose change challenges, readiness and impacts, and translate insight into proportionate, fit-for-purpose change approaches that support successful delivery. * Provide early, targeted intervention to address change risks, capability gaps, or delivery friction identified across initiatives. * Collaborate with a variety of stakeholders to support the implementation and continuous improvement of the Business Change competency framework and self-assessment tool, ensuring alignment with best practices and industry standards. * Contribute to the development, enhancement, and standardisation of change management frameworks, process guides, and templates, improving consistency and quality across the Delivery Services Branch. * Support the growth of the Business Change Community of Practice and its associated SharePoint site, fostering capability uplift and a consistent approach to change management practices. * Support and shape the onboarding of new business change professionals, ensuring they are equipped with the knowledge, tools, and best-practice methodologies needed for success. * Support the delivery of organisational capability and learning initiatives, including the Internal Development Program, Digital Graduate Program, and Project Delivery Framework training, along with branch-wide refresher and uplift sessions. * Provide peer review and support to ensure business change deliverables align with best practices and comply with eHealth Queensland Project Delivery frameworks and standards. * Engage with external business change communities and industry experts to stay informed of emerging trends, technologies, and methodologies that could benefit eHealth Queensland. Is this opportunity for you? To be successful in this role you will have: * Proven experience in business change management, including knowledge of frameworks, methodologies, and best practices. * Demonstrated ability to influence outcomes and embed consistent change practice across complex, multi-stakeholder environments without direct authority. * Ability to facilitate forums for Business Change professionals which may include knowledge-sharing sessions and other professional development initiatives. * Experience in supporting the development and implementation of competency frameworks, training programs, and capability uplift strategies. * Excellent communication and stakeholder engagement skills, with the ability to collaborate across teams and levels of leadership. * Experience in mentoring and coaching staff to support their career growth and development. * Strong analytical and problem-solving skills to support quality assurance and continuous improvement in business change processes. * A passion for driving change capability and supporting business transformation within a complex organisation. eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care. Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including: * Competitive salary generous superannuation and leave loading. * Flexible working arrangements * Diverse work culture * Career training and development To apply for this exciting opportunity, submit your resume and a short statement (maximum two-pages) in response to the role description and the responsibilities outlines in this advertisement.