OVERVIEW
Fullstack Advisory is a modern firm specialising in strategic business accounting & advisory. We partner with businesses to provide innovative approaches to growth, compliance, and operational excellence.
ROLE DESCRIPTION
The Client Services Administrator plays a pivotal role in managing client relationships and ensuring seamless service delivery. This position requires someone who can coordinate multiple workstreams, anticipate client needs, and maintain the highest standards of service. You'll be the backbone of our client operations, ensuring every interaction reflects our commitment to excellence.
KEY RESPONSIBILITIES
* Serving as the primary point of contact for client inquiries via phone, email, and occasional in-person meetings, ensuring a professional and welcoming experience.
* Coordinating all aspects of client service delivery, from initial engagement through to project completion and ongoing relationship management.
* Managing client expectations by proactively communicating timelines, deliverables, and any changes to engagement scope.
* Maintaining accurate and up-to-date client records and documentation in our CRM and management systems.
* Supporting the advisory team with administrative tasks related to client engagements and deliverables, ASIC/ATO updates.
* Assisting in the onboarding of new clients, including documentation, system setup, and orientation.
* Coordinating internal reporting processes and preparing client-facing communications and updates.
* Preparing weekly status reports and tracking key service delivery metrics.
KEY CAPABILITIES
* Exceptional communication skills with the ability to build rapport with diverse stakeholders.
* Warm, professional demeanor that puts clients at ease and reflects the company's values.
* Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
* Problem-solving mindset with the ability to think creatively and adapt to changing situations.
* Proficient with technology platforms including CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and cloud-based collaboration tools.
* Experience with Xero accounting software is highly regarded.
* Previous experience in a client-facing role within professional services (accounting, consulting, or advisory) is highly advantageous.
* Commitment to continuous learning and professional development.
BENEFITS OF THE ROLE
* Join a supportive and collaborative team committed to your success and growth.
* Access to professional development opportunities and training programs.
* Flexible working arrangements to support work-life balance.
* Paid day off on your birthday to celebrate you.
* Opportunity to work with innovative technology and modern business practices.
TO APPLY
If you're interested in joining Fullstack Advisory as our Client Services Administrator, please email a cover letter explaining why you're interested in this role and your CV to
We look forward to hearing from you
Job Types: Full-time, Part-time
Pay: $65,000.00 – $80,000.00 per year
Benefits:
* Travel reimbursement
* Work from home
Work Location: Hybrid remote in Gosford NSW 2250