IT Training Specialist
This role plays a critical part in supporting technology adoption and enhancing digital capability across the organisation by delivering tailored IT training programs.
You will be instrumental in driving user readiness for new systems and technologies by working collaboratively with change and project teams to develop meaningful and engaging training solutions.
Key Responsibilities:
* Conduct IT training needs analysis to identify gaps and required skill levels in consultation with stakeholders.
* Develop and maintain high-quality training content including user guides, SOPs, quick reference materials, and video tutorials.
* Plan, coordinate, and deliver training programs virtually or face-to-face, enhancing digital literacy and system proficiency.
* Collaborate with change teams to align training activities with program timelines and business needs.
* Support change management activities to ensure smooth adoption of new systems through proactive training interventions.
* Liaise with IT and project teams to understand and communicate system changes effectively to end users.
* Deliver training sessions and workshops, ensuring content aligns with change objectives and project milestones.
* Track and report on training uptake, delivery effectiveness, and learning outcomes, using feedback to continuously improve.
This is an excellent opportunity to contribute to digital transformation efforts in a high-profile Federal agency, delivering critical training that supports real change.