Job Description Are you a qualified mechanic or auto electrician who is passionate about working with purpose? Do you want to be part of an inclusive team that values gender equality and diversity? Would you like to be part of an iconic Australian brand dedicated to delivering great customer service? This is the role for you! What You'll Do As an NRMA Roadside Patrol you'll play a critical role in supporting our members. You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump-start vehicles, provide fuel delivery, sell and install batteries, assist lock outs & ensure all customer and job information is recorded accurately. You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values. Your roster We are recruiting full-time employees to work a base of 38 hours per week between 06:00 – 24:00, on a scheduled roster between Monday to Sunday offering attractive penalty rates. Your rosters will be supplied in advance enabling you with the flexibility to plan for positive work /life balance. What You'll Bring Automotive/Motor Mechanic Tradesperson Certificate Valid Australian Driver’s License (minimum full license C class) Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way Strong communication and customer focus with proven ability to work with a range of diverse communities Team player attitude driven to maintain a positive and strong work ethic to support others Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers Motivated self-starter – driven to self-develop & keep updated with new technical skills and industry trends What’s in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us Know You Belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI community, and anyone else who wants to be a part of our team. Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more! Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s d riving history requirements for this position.