Overview
We're looking for a Pega Decisioning Architect to lead the design, development, and implementation of decisioning solutions using Pega Customer Decision Hub (CDH). In this role, you'll work at the core of our real-time decisioning and next-best-action capabilities, helping us drive hyper-personalised, omni-channel customer experiences. You'll play a key role in translating business strategies into technical solutions, ensuring our Pega environment is scalable, efficient, and aligned with industry best practices.
Location: Sydney, New South Wales, Australia
Responsibilities
* Lead end-to-end design and architecture of Pega CDH solutions, including 1:1 customer engagement, next-best-action strategies, and decision logic
* Collaborate with business stakeholders, data teams, and channel owners to define business requirements and translate them into Pega strategies, treatments, and engagement policies
* Design and implement adaptive models, decision strategies, and arbitration logic to optimise customer interactions
* Develop and manage Pega data flows, predictors, customer segments, and decision tables
* Ensure seamless integration between Pega and upstream/downstream systems (e.g. CRM, DMP, digital channels, data lakes)
* Drive best practices around governance, versioning, and performance tuning of the CDH environment
* Mentor developers and decisioning analysts on Pega decisioning concepts, tools, and approaches
* Partner with Pega support and product teams to stay current with platform enhancements and roadmap
Requirements
* 5+ years of experience working with Pega, with at least 2+ years focused on CDH / Decisioning
* Strong understanding of Pega Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and adaptive decisioning
* Proficient in data modelling, decision strategy design, and integrating external data sources
* Experience architecting solutions in complex environments with multiple inbound/outbound channels (e.g. email, mobile, web, call centre)
* Strong understanding of real-time APIs, batch processing, and integration patterns
* Familiarity with marketing, customer experience, or personalization programs is a plus
* Pega certifications such as Decisioning Consultant, Senior System Architect, or Lead System Architect strongly preferred
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* Software Development and Technology
* Information and Media
Referrals increase your chances of interviewing at Morgan McKinley by 2x
Get notified about new Architect jobs in Sydney, New South Wales, Australia.
#J-18808-Ljbffr