Application Support Engineer- Weekend Shift
Competitive salary with good benefits
About Our Client
This opportunity is with a small-sized organisation operating within the fintech sector. The company is known for its commitment to delivering innovative solutions and supporting clients with high-quality technical expertise.
Job Description
- Provide application support 4 days a week and 1 day over the weekend to ensure seamless operations.
- Diagnose and resolve technical issues promptly and effectively.
- Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
- Collaborate with internal teams to address and resolve system-related queries.
- Monitor system performance and proactively address potential issues.
- Document support activities and maintain accurate records of incidents and resolutions.
- Assist in deploying updates and patches to applications as required.
- Provide training and guidance to end-users on application usage when necessary.
- Maintain a robust understanding of company applications and systems.
The Successful Applicant
A successful Application Support Engineer (Weekend Shift) should have:
- 2 - 5 yr experience in application support in the financial services industry especially trading industry.
- Has demonstrated proficiency with investigations related to trade execution and market data distribution processes and lifecycles.
- Understanding of FIX protocol.
- MetaTrader 4/5 application knowledge is preferred/desired
- Positive knowledge of TCP/IP and Networking.
- Basic knowledge of SQL (PGSQL, MYSQL).
- Strong problem-solving and troubleshooting skills.
- Familiarity with software applications and system monitoring tools.
- Excellent communication skills to liaise effectively with stakeholders.
What's on Offer
- Comprehensive benefits package to support your wellbeing.
- Opportunity to work in a supportive and innovative environment.
- Permanent position with growth opportunities potential in the fintech industry.
- Based in Cambridge, offering a great work-life balance.
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