Main Responsibilities Cont.
Administration & Operations
* Ensure compliance with Jet Aviation WHS&E policies and procedures and any other regulatory requirements to meet audit and ISBAH standards
* Comply with FBO Operations suite of Manuals in all respects of the operation
* Provide input into company procedures for continuous improvement
* Ensure that all systems and paperwork are meticulous and the operation complies with operating standards
* Ensure 3rd party services are booked and arranged in advance of the movement (minimum 48 hours)
* Carry out movements promptly and efficiently to a high level of satisfaction for the crew and passengers
* Provide full operational support for all types of aircraft including ramp duties: marshalling, baggage handling, waste removal, water and toilet services using supplied equipment where applicable, towing, stair, conveyor belts, etc.
* Ensure all movements are recorded in FBO One promptly and accurately
* Continuous upsell and promoting of Jet Aviation services
* Develop cost efficient roster models and manage the approval of staff rostered hours
* Achieve agreed financial targets and service standards as defined for the local FBO operation
* Timely production of management reports
* Work with Director National FBO to establish cost effective supplier arrangements in the location. Ensure supplier costs are known promptly at the time of the movement or received shortly after the movement for processing
* Travel to other FBO locations to provide back-up and support as required or to be involved in conference, events and training
* Be on-call as required outside operational hours including receiving phone calls, emails and call ins for last minute flights.
Training Coordinator
* Lead development and enhancement of the FBO Training Manual in conjunction with National Training Manager and Director National FBO
* Maintain training records for all staff
* Deliver training as and when required locally and across JAUS FBO’s when required
* Supervise GSE inductions and maintenance, ramp safety, systems, protocol training and location specific data
* Tooling checks, visual inspections and scheduling the service dates for any service requirements
* Completion of company induction for new staff.