Responsibilities
* Lead daily operations aligned with participant goals, NDIS Practice Standards, and organisational values
* Monitor caseloads, service quality, and satisfaction; address risks proactively
* Collaborate with Support Coordinators to ensure continuity of care
* Supervise and coach frontline staff
* Facilitate case reviews and reflective practice
* Oversee recruitment, onboarding, and training
Compliance & Quality Assurance
* Ensure compliance with NDIS Quality and Safeguards Commission
* Maintain documentation standards and audit readiness
* Participate in audits and continuous improvement
Stakeholder Engagement
* Escalate and manage complex participant matters
* Represent the organisation in sector forums and events
Strategic & Operational Input
* Contribute to service innovation and strategic planning
* Identify opportunities for growth and collaboration
* Support implementation of new systems and processes
Hours of Work & Leave Entitlements
Ordinary Hours: This position is full-time, based on 38 hours per week, worked across agreed days and times in alignment with service needs and rostering requirements.
Leave Entitlements: All leave provisions, including annual leave, personal/carer’s leave, and public holidays, are provided in accordance with the Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS Award) and the National Employment Standards (NES).
Flexibility: Participation in a rotating on-call roster is required, with reasonable adjustments made to ensure work-life balance and compliance with award conditions.
Team Culture
* Join a fun, professional, and values-driven team committed to delivering high-quality NDIS services with integrity and care.
* We foster a collaborative and inclusive workplace, where staff are supported through regular supervision, reflective practice, and recognition initiatives.
* Our team thrives on respect, humour, and shared purpose, making even the busiest days rewarding and connected.
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