The Support Officer for Participant Engagement will be responsible for delivering high-quality support to participants, customers, and stakeholders. This role involves providing procedural, clerical, administrative support, and operational tasks.
* Act as the first point of contact for participants, customers, and stakeholders, responding promptly to their needs and enquiries.
* Provide front desk support, including managing calendars, inboxes, and appointments, ensuring timely responses and efficient scheduling.
* Manage team resources, data entry, record keeping, meeting coordination, minute-taking, travel arrangements, and invoice processing.
* Escalate more complex matters to senior team members or specialist teams as required.
* Contribute to a collaborative team environment, providing peer support and guidance as needed.
The successful candidate will possess strong customer service skills, excellent communication skills, and attention to detail. They must be able to manage competing priorities while maintaining high work standards and accuracy.
* Ability to build relationships with internal and external stakeholders.
* Desirable experience working with people from diverse backgrounds, particularly those with disability.
* Capacity to resolve customer enquiries and provide clear advice, guidance, and referrals as per operational guidelines.
* A team player with ability to work collaboratively in a team environment.
Key Requirements
* Strong communication and interpersonal skills.
* Experience in building relationships with diverse stakeholders.
* Ability to prioritize tasks and manage multiple responsibilities.
* Basic computer skills, including proficiency in Microsoft Office.
What We Offer
We offer a supportive and inclusive work environment, opportunities for professional development, and a competitive remuneration package.