Senior Customer Success Manager
We empower organizations to achieve superior customer outcomes by delivering exceptional experiences. Our AI-powered Experience Orchestration platform enables personalized and empathetic interactions at scale.
The Senior Customer Success Manager role involves establishing a lifelong partnership with customers by providing guidance and resources to help them realize their customer experience vision. This includes recommending, implementing, and ensuring the adoption of strategic initiatives, products, and services to drive rapid business outcomes.
The primary responsibilities include managing a portfolio of customers, understanding their business objectives, and developing Customer Success Plans. The role also involves conducting regular Executive Business Reviews with customers, driving continuous improvement of customer advocacy measures, and preparing territory plans.
This position requires strong relationship-building skills and proactive engagement using digital channels. It also demands excellent interpersonal, presentation, and written communication skills. The ideal candidate will have experience working with SaaS contact center platforms and advising customers on digital channel usage and omnichannel interactions.
Our organization is committed to diversity and inclusion, providing equal opportunities for all qualified applicants. We evaluate candidates based on their qualifications and abilities without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.