Role Responsibilities
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Work within procedures for the maintenance and support of one or more technical domains - refer Appendix 1.
Key Capabilities, Knowledge & Experience
* Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
* Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
* Ability to identify and resolve ICT related problems within defined Service Level Agreements.
* Demonstrated interpersonal skills and personal qualities that facilitate the development of positive working relationships and enhance the provision of quality client service in a team workplace.
Benefits
You will enjoy a variety of benefits, including:
* Competitive salary + generous superannuation and leave loading
* Flexible working arrangements
* Diverse work culture
* Career training and development
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