Repairing medical devices specialist

Key Responsibilities

As a Service Technician, you will be responsible for investigating, diagnosing, servicing and repairing globally leading medical devices.

You will provide technical support to customers, internal teams and support agents. Take ownership of customer queries on Resmed products, research solutions and respond promptly while maintaining the highest quality.

Additionally, you will collaborate with colleagues to resolve complex technical issues, analyze data to identify areas for improvement, and develop strategies to enhance product performance.

* Investigate and diagnose equipment malfunctions using advanced troubleshooting techniques.
* Servicing and repairing medical devices in accordance with manufacturer specifications and safety protocols.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with diverse stakeholders, including customers, sales teams, and engineering personnel.

Furthermore, you will be required to maintain accurate records of service activities, document repair procedures, and update technical knowledge through regular training sessions and workshops.

Technical qualifications include:

* Proficiency in technical software and tools, such as multimeters and oscilloscopes.
* Experience working with electrical and mechanical systems, including circuit analysis and problem-solving.
* Knowledge of relevant industry standards and regulations, such as ISO 13485 and FDA guidelines.

As a Service Technician, you will have access to:

* Comprehensive training programs to enhance technical knowledge and skills.
* A supportive team environment that encourages collaboration and knowledge sharing.
* Opportunities for career growth and professional development.

This role requires strong analytical and problem-solving skills, as well as excellent time management and organizational abilities. If you are a motivated and detail-oriented individual with a passion for technical work, we encourage you to apply for this exciting opportunity.

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