Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Devonport Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.
Your duties in this role include:
* Lead, perform, conduct and improve the following processes:
* Assist Operations assistants and cashiers to conduct Harvey Norman customer repairs & servicing·
* Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date.
* Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service and manage customer satisfaction.
* Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
* Run weekly reports for repairs/service jobs as required by the Proprietor and assist manage technician's workflow.
* Check in stock alongside the goods receiving clerk, conduct stocktakes, advise customers of arrival of stock and organise delivery as requested by the Proprietor.
* Be Health and Safety conscious.
* Work on business projects and process improvement as needed.
What we require:
* Experience in (or ability to work in) a customer focused, successful retail business.
* Experience working in a high-volume administration role.
* Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
* Customer service champion with very strong communication and interpersonal skills.
* Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.
* Familiarity with Australian Consumer Law (desirable).
* Being full of energy, ambitious, confident and flexible.
* Friendly, outgoing, approachable and work well as a team member.
* Ability to service customers while managing work tasks around their needs.
* Going above and beyond to provide exceptional customer focused problem solving.
* Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services.
What we offer:
· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.