Sharp & Carter is partnering with a respected organisation supporting families during some of life's most important and sensitive moments. Known for compassionate service and beautifully maintained spaces, the team is now seeking a Sales & Customer Service Advisor to join their North Ryde location.
This is a unique opportunity to combine your sales and customer service skills with truly meaningful work.
The RoleIn this inbound, consultative role, you will support families by guiding them through available burial and cremation options with care and professionalism. You'll balance empathy with commercial outcomes, delivering exceptional service while achieving sales targets.
Your work helps families feel informed, supported and confident during important decisions.
Key Responsibilities
* Respond to phone, email and in-person enquiries with professionalism and empathy
* Guide families through products, services and pricing
* Conduct tours and explain available options
* Manage the full sales process including agreements and payments
* Meet and exceed individual sales targets and KPIs
* Maintain accurate records and follow all compliance and HSE procedures
* Represent the organisation positively in the community
About You
* Experience in sales or customer service within a service-driven environment
* Confident communicator with strong emotional intelligence
* Able to handle sensitive and sometimes emotionally charged conversations
* Organised, detail-focused and able to follow structured sales processes
* Comfortable discussing end-of-life services with maturity and care
* Willing to undergo required background checks
Benefits
* Strong training & onboarding—industry experience not required
* Uncapped commission with realistic OTE of $100K–$120K + Super
* Onsite parking at a newly renovated office
* Full uniform provided
* Birthday leave, paid parental leave & EAP
* Supportive, collaborative and values-driven team
Apply Now If you're seeking a rewarding sales and service role where you can make a genuine difference, we'd love to hear from you.
Apply today or contact Sharp & Carter for a confidential conversation.