Key Responsibilities:
* Coordinate business activities including contract renewals, tenders and reporting.
* Deliver high-quality performance reports to stakeholders.
* Manage service issues with professionalism and urgency.
* Maintain accurate customer data and contact hierarchies within the CRM system.
* Support onboarding and service requests such as redirections and returns.
* Collaborate on performance reviews and improvement initiatives.
* Ensure accuracy in internal systems.
* Identify opportunities for process improvement.
Job Requirements:
* Experience in sales support, customer service, logistics or account management.
* Proficiency in Microsoft Office, especially Excel and PowerPoint; experience in Salesforce is a plus.
* Understanding of transport operations is preferred.
* Strong attention to detail and excellent time management skills.
* Clear communication and stakeholder engagement skills.
* Ability to work independently and within a collaborative team environment.
Benefits include contributing to the success of major customer accounts, being part of a national leader in logistics and transport, enjoying a supportive team culture and having access to career growth opportunities.