Employment DetailsEmployment Type: Temporary Full Time up to June 2026 with potential for ongoing employment.Position Classification: Health Manager Level 1Remuneration: $84,436.00 - $112,331.00 per annum plus superannuation.Hours Per Week: 38Requisition ID: REQ568995Location: Royal North Shore Hospital or John Hunter HospitalApplication Close: 12th May 2025 - 11:59pmAbout The OpportunityAn exciting opportunity exists to join our high performing Clinical IT Operations Team! We are recruiting a temporary full-time Application Support Officer (ICT North). The successful candidate will primarily work out of either Royal North Shore Hospital or John Hunter Hospital; however, we offer flexible working arrangements, including up to two days per week working from home.Our network operates more than 60 laboratories and around 200 collection centres across NSW, conducting over 60 million tests per annum. Our pathologists are supported by scientists, technicians, and support staff who ensure quick and accurate assessment of samples, enabling clinical teams to make the best treatment decisions. We encourage staff involvement in research and innovation to create safer, healthier communities. Our Forensic & Analytical Science Service provides independent analysis to the NSW criminal and coronial justice system.Being part of NSW Health Pathology means contributing to better health and justice systems daily.What We Can Offer YouAccrued Days Off in addition to Annual LeaveGenerous salary packaging options and fringe benefitsCorporate wellbeing programs, including the Fitness PassportLearning and development opportunities, including in-house training with RTO My Health LearningWhat You’ll Be DoingManaging the core build for Pathology within the Laboratory Information System (LIS).Identifying and resolving policy and process implications from LIS implementation/changes across multiple areas, including Requisition Data Entry and Pre-Analytical processing.Supporting Managers responsible for Requisition Data Entry and Pre-Analytical processing to maximize workflow efficiencies.Managing record issues such as billing and patient encounters.How to ApplyIf interested in joining Australia’s largest public pathology service, please address the following questions in your application:Experience in a pathology end-user department or understanding of diagnostic laboratory workflows related to Core build, Pre-Analytical workflow, and billing.Ability to analyze, investigate, and resolve issues with stakeholders and customers.Strong interpersonal skills with good communication, including issue resolution via phone, email, and screensharing.Proficiency in analyzing and presenting data using MS Excel.Ability to work independently and in a team.Effective planning and prioritization skills, with experience meeting project milestones.Experience managing multiple complex issues while maintaining quality.Additional InformationFor more details, click here for the Position Description or learn about applying for this position. For queries, contact Fiona Millard-Hennessy at Fiona.MillardHennessy@health.nsw.gov.au.Note: The preferred candidate may need to undergo a functional assessment prior to appointment. A talent pool may be created for future vacancies. NSW Health Pathology is committed to diversity and inclusion, welcoming applicants from all backgrounds.
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