At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
* Grow your career with tailored development programs
* Thrive your way with flexible work options
* Make your mark in a high-performing, values-led team
At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.
About the Opportunity
At Metcash, we are committed to winning with the independent retailers and we're transforming the way we do business to ensure we're ready for the future.
We're looking for a Business Analyst to join our high-performing team, where you'll play a key role in delivering impactful projects that enhance systems, streamline operations, and support strategic growth. If you're passionate about solving complex problems, working with cross-functional teams, and creating lasting value, we want to hear from you.
In this Role
* As a seasoned Business Analyst, you will lead business analysis activities across streams of work within the Food PMO team at Metcash Food, contributing to the successful delivery of project outcomes on time and to the required quality standards
* Conduct comprehensive requirements gathering activities and document user stories to ensure business and technical needs are clearly defined and detailed appropriately
* Aid Product Managers in defining vision and preparing product road map
* Facilitate and support design workshops to create "best in class" solution to scale our business capability, identify risks and opportunities, and assess business impacts based on designed process and solutions
* Have your "optimisation" hat on and design solution and future process
* Document process maps in BPMN standards, consulting with business, core project team and solution leads
* Document and support the planning of business, people, and systems readiness activities, including testing, cutover, launch, and post-implementation reviews
* Work autonomously and collaboratively with business and cross functional delivery team to ensure all deliverables align with stakeholder expectations
* Build and maintain strong relationships with project teams, senior stakeholders, other Metcash business units, and external vendors to support project success
You're Likely a Match If
* Demonstrated experience as a Business Analyst on multiphase initiatives, with a minimum of 2–3 years in a dedicated Digital BA role
* Experience working on SaaS deployments, its configuration and customisation
* Proven understanding of retail business, good understanding of Merchandising will be advantageous
* Strong ability to manage competing priorities and deliver outcomes within tight timeframes in fast-paced, constantly evolving environments
* Proven capability in analysing and mapping complex business processes, aligning them with industry best practices
* Familiarity with Agile methodologies and experience working within Agile-Hybrid delivery frameworks
What's on offer
We're proud to offer a workplace that supports your well-being, growth, and belonging:
Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Join us and be part of something bigger
Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.
We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
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