Job Title: Luxury Club Manager
Job Description
The luxury club manager will oversee all aspects of day-to-day operations, ensuring an elevated resident experience, operational efficiency, and alignment with ownership objectives.
This role requires a proven leader with excellent communication skills, strong financial acumen, and the ability to manage and inspire a diverse on-site team in a refined, service-oriented environment.
Key Responsibilities
1. Serve as the primary liaison between the community and ownership, maintaining clear and consistent communication.
2. Lead, develop, and support an on-site team, fostering a high-performance culture with a focus on excellence in service delivery.
3. Oversee daily operations including hospitality, maintenance, administration, and vendor services.
4. Deliver a five-star resident experience through proactive engagement, service quality, and attention to detail.
5. Manage third-party vendor relationships, contracts, and performance to ensure quality and cost-effectiveness.
6. Prepare and manage the community's annual operating budget; analyze monthly financials and provide variance reporting.
7. Oversee preventive maintenance, inspections, and capital improvement projects in collaboration with engineering and risk management teams.
8. Ensure regulatory compliance, building safety, and adherence to WRMC's standard operating procedures.
9. Coordinate resident move-in/move-out activities and building access protocols.
10. Maintain accurate records for ownership reporting, project tracking, and resident interactions.
11. Participate in board meetings, owner association elections, and relevant committees when applicable.
12. Maintain and implement building emergency protocols and safety drills.
Qualifications
* Bachelor's degree in Business, Hospitality, Property Management, or a related field preferred.
* Minimum of 5 years of experience in residential or hospitality property management, with a focus on luxury or high-rise communities.
* Demonstrated leadership and team-building skills, with a collaborative and solutions-oriented management style.
* Excellent written and verbal communication skills; polished, professional, and resident-focused.
* Strong organizational skills with the ability to manage competing priorities in a dynamic environment.
* Solid understanding of budgeting, accounting principles, and financial reporting.
* Experience overseeing capital projects and property renovations is a plus.
* Familiarity with relevant laws, codes, and condominium association governance.
Benefits
* Medical
* Dental
* Vision
* Short-term disability (STD)
* Long-term disability (LTD)
* Employee assistance program (EAP)
* Pet insurance
* Retirement
* PTO
Physical Requirements