Job Title: Operational Change Manager
This is an excellent opportunity to play a key role in supporting operational teams with change agenda, for legislative, strategic projects and operational change. The role involves leading, developing, and implementing operational change, collaborating with key stakeholders, developing strong working relationships, and facilitating workshops and meetings.
About the Role:
* Lead implementation activities within the business for all project and BAU releases.
* Collaborate with key stakeholders to ensure accurate and timely decisions are made and then implemented.
* Develop and build strong working relationships with Delivery Leads, Business Analysts, Project Managers, Technical Staff, and People Leaders.
* Facilitate and actively participate in workshops and meetings.
* Point of contact for projects into operations.
* Business impact and readiness assessments.
* Rollout of business readiness needs.
* Coordinate with the knowledge team and Learning & Development on process/system change impacts.
* Developing and reviewing stakeholder documents/requirements.
* Work with workforce planning team on impact assessment of change.
Key Responsibilities:
* Operational change management
* Stakeholder engagement
* Project coordination
* Communication