Imagine joining a dynamic team where your customer service expertise and can-do attitude make a real difference. Our client is a well renowned Tasmanian dealership.
We are seeking a friendly, proactive, customer-focused individual to join the car dealership team. In this front-line role, you'll be the first point of contact for our client's customers, ensuring they feel welcome, informed and supported.
Key Responsibilities
* Greet customers on arrival and assist with parking and directions.
* Ensure customers are comfortable using lounge facilities, including refreshments, Wi-Fi, and amenities.
* Welcome new car customers and introduce them to the service department.
* Book first inspections at vehicle delivery and explain warranty, service schedules, roadside assist, and Ford Service Price Promise.
* Respond to customer enquiries via phone, email, and online bookings.
* Follow up on parts arrivals, rebook no-show airbag appointments, and maintain accurate records.
* Support internal departments including Service Advisors, Parts, Sales, and Vehicle Delivery.
Skills & Attributes
* Excellent verbal and written communication skills
* Strong interpersonal and conflict resolution abilities
* Good technical understanding of vehicles and service schedules (preferred)
* Proficient in DMS, CRM, email, and online booking systems
* Strong time management and task prioritisation
* Customer-first mindset with a professional and approachable manner
Qualifications & Experience
* Experience in customer service, hospitality, or call centres preferred
* Willingness to complete annual professional training
* Current Driver's License
Why Join the team?
* Be part of a supportive and dynamic team
* Work in a modern dealership environment
* Ongoing training and development opportunities
* Make a real impact on customer satisfaction and loyalty
Think you'd be a great fit? Apply now and we'll have a chat! For further information contact Wendy Tynan-Jefferis on 0439 629*** or email **************@searsonbuck.com.au
Additional information
* Support customers from arrival to aftercare
* Deliver outstanding service experiences
* Work closely with service, sales and delivery teams
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