Join the brand named Best Sleepwear & Lingerie by Vogue Australia and be part of a team redefining comfort and femininity.
About Us
Homebodii is Australia's leading luxury sleepwear and bridal brand, known for its beautiful, sustainable designs and exceptional customer experience. From our Gold Coast flagship store to our international stockists such as Revolve, David Jones, and Printemps Paris, we're passionate about creating moments of beauty in everyday life.
As our ecommerce business continues to grow globally, we're looking for a warm, organised, and motivated Customer Service & Warehouse Assistant to join our close-knit team.
The Role
This role offers a dynamic mix of online customer service and warehouse support. You'll play a vital role in delivering the seamless experience our customers know and love from assisting brides-to-be and loyal customers to ensuring every parcel is beautifully packed and dispatched with care.
Key Responsibilities
Respond to customer enquiries via email, chat, and phone with empathy and professionalism
Provide product and sizing advice, especially for bridal and sleepwear collections
Pick, pack, and dispatch online and wholesale orders with attention to detail and presentation
Process returns and exchanges efficiently
Assist with stock management, restocking, and inventory accuracy
Help maintain a clean, organised, and inspiring workspace
Support the wider ecommerce and retail team with daily operations
About You
Experience in customer service and/or ecommerce order fulfilment is ideal
Excellent written and verbal communication skills
Robust attention to detail and organisation
Comfortable learning and using systems such as Shopify and Starshipit
Positive, team-oriented, and proactive attitude
Passionate about beautiful products, gifting, and creating memorable customer moments
What We Offer
Supportive, creative, and friendly team environment
Opportunity to grow within an expanding global brand
Staff discounts on all Homebodii collections
Work in a beautiful Gold Coast studio close to the beach
If you love creating exceptional customer experiences and enjoy hands-on work in a positive, design-led environment, we'd love to hear from you.
Apply Now – please send your resume and a short cover letter sharing why you'd be a perfect fit for Homebodii.
📌 Customer Service
🏢 Homebodii
📍 Arundel