Front-Desk Medical Receptionist / Occupational Health Administrator – Full-Time
We are seeking a dedicated and enthusiastic Front-Desk Medical Receptionist / Occupational Health Administrator to join our dynamic team.
If you have a passion for customer service and experience with medical software, we'd love to hear from you
Key Requirements:
* Previous medical reception experience highly regarded (experience with Pracsoft and Medical Director preferred)
* Excellent computer literacy
* Exceptional customer service and teamwork abilities
* Ability to remain composed and professional under pressure
* Strong ethical standards, particularly regarding privacy and confidentiality
* Outstanding verbal and written communication skills
* Empathy and excellent interpersonal skills
* Reliable, punctual, and committed to meeting key performance indicators (KPIs)
* Ability to maintain professionalism and separate personal/external issues from the workplace
* Current police check (required upon successful application)
Work Hours: You must be reliable and available for all shifts as rostered between:
* Monday to Friday: 6:45 am – 6:30 pm (e.g., 6.45 am–3.15 pm, 8 am–4.30 pm, 8.30 am–5 pm, 10.00 am–6:30 pm)
* Saturday: 8:00 am – 1:00 pm (rotating roster)
* Sunday: 9:00 am – 12:00 pm (rotating roster)
Responsibilities:
* Greet and assist patients with inquiries and appointments
* Answer telephone inquiries courteously and professionally
* Process patient payments accurately (cash and EFTPOS)
* Ensure accurate handling, storage, and retrieval of patient and practice records
* Maintain strict confidentiality of patient personal and financial information
* Keep reception and clinical areas tidy and welcoming
* Manage debtor recovery effectively
* Communicate professionally and clearly with clients and patients
* Conduct health and occupational screenings and assessments
* Provide clear instructions and explanations to patients
* Identify and report any concerns or abnormalities promptly to medical professionals
* Engage effectively with a diverse range of patients, visitors, and colleagues
Please note: Only suitable candidates will be contacted for interviews.
We look forward to welcoming the right candidate to our professional and friendly team