Infrastructure & Platforms Lead
The Infrastructure & Platforms Lead combines hands‐on technical expertise with team leadership to design, build and maintain the core platforms that support software products. The role focuses on ensuring reliable, secure and scalable cloud and on‐premises infrastructure while leading engineers, driving platform strategy, and collaborating with engineering, architecture and security teams to deliver high‐performing production environments.
Experience
* Minimum of 4 years experience in a similar role.
* Previous people leadership experience.
* Proven expertise in IT technologies, including but not limited to Windows Server, VMware, SQL Server, and IaaS‐based cloud services.
* Experience with Infrastructure‐as‐Code (IaC) tools and exposure to DevOps methodologies (desirable).
* Experience with scripting and automation.
* Strong customer service orientation with a commitment to delivering high‐quality support.
* Excellent analytical and problem‐solving skills, with the ability to diagnose and resolve complex technical issues.
* High‐level communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
* Enjoy improving systems, strengthening processes, and creating structure.
Responsibilities
* Act as an escalation point for complex technical issues.
* Lead by example demonstrating strong organization, structure, and attention to detail.
* Collaborate with internal and external stakeholders to ensure seamless integration and operation across environments.
* Monitor infrastructure performance, health and availability across network, compute, storage and platform services, investigating and resolving operational issues.
* Monitor infrastructure capacity and utilisation, identifying trends and implementing proactive capacity planning to ensure performance, scalability and availability.
* Implement and manage network security measures, including access control, authentication, encryption and intrusion detection/prevention.
* Develop organizational capabilities, processes and procedures for automation and continuous integration of build, packaging, testing, security and deployment.
* Ensure compatibility and integration between different infrastructure components.
* Ensure infrastructure and platform services meet defined reliability, availability and performance objectives.
* Contribute to the evolution of the organization's infrastructure and platform architecture to support scalability, security and operational efficiency.
* Lead the Infrastructure and Platforms Team, allocating responsibilities as appropriate.
* Significantly contribute to the growth of a professional, collaborative customer‐focused culture aligned to values.
* Champion teamwork, reuse and knowledge sharing across the organization.
* Coach and mentor staff particularly, relating to Infrastructure and Platforms function.
* Manage team performance ensuring clear expectations are set and appropriate performance and development plans are agreed and actioned.
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