Employment Status: Full time or Part time
No. of Vacancies: 1
Closing Date: 31 May 2026 AEST
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.
* Explore the opportunity to develop your career in a growing industry
* Join a friendly, professional business that provides you with ongoing training and support
* Enjoy the benefits from joining a national network, whilst working locally
Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a full time/part time Compliance Administrator to join our QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.
Job Purpose
The Care Partner Compliance Administrator position will plan, conduct and report on internal audits that assess Just Better Care's Support at Home services are compliant with the Strengthened Aged Care Quality Standards. This position will drive timely remediation and continuous improvement so older people receive safe, high‐quality, person‐centred care and services.
Main Duties
* Develop and maintain a rolling 12‐month internal audit plan covering all seven Strengthened Standards and key provider obligations under the new Aged Care Act regulatory model (e.g. code of conduct, incident management, information management, emergency management).
* Perform end to end audits through document review, observations and interviews with older people, workers and partners.
* Assess documentation is in line with Department expectations including participant centricity, focus on reablement, wellness, progression, outcomes and achievements.
* Ensure documentation demonstrates participant journey clearly, e.g. noting participant agreement with quote and pricing, ensuring all follow up needs have been actioned.
* Monitor, review and audit all participants files to ensure 100% compliance to the Support at Home Program and Department Requirements.
* Apply risk‐based sampling across community programs, home care services and relevant subcontractors.
* Rate findings against outcomes/actions in the strengthened Standards and classify non‐conformance risk/severity aligned to the regulator's language (e.g., non‐conformance management).
* Issue clear reports with root‐cause analysis, practical recommendations, and accountable action owners/due dates.
* Track and verify Corrective and Preventive Actions (CAPA) to closure; validate effectiveness through follow‐up audits and measures.
* Trend and present quality indicators and incident data to team meetings to support continuous improvement and oversight.
Selection Criteria
* Demonstrated knowledge of Strengthened Aged Care Quality Standards and Support at Home Programme.
* Minimum of three (3) years in compliance auditing in aged care (home/community and/or residential), health, disability, or community services.
* Strong analytical skills (root‐cause analysis, data trends), report writing, and stakeholder coaching.
* Uphold a positive attitude for working in community aged care and a passion for continuous improvement and professional development.
* Able to influence without authority and foster continuous improvement to motivate others towards achieving goals.
* Highly developed organisational and time management skills with demonstrated experience to manage multiple tasks and meet deadlines.
* Proficient in Microsoft Office and CRM systems.
* Demonstrated experience and proficiency in using business systems and applications, including the ability to generate, analyse, and interpret reports to support decision‐making.
* Ability to work autonomously as well as part of a multidisciplinary team and represent the organisation to key stakeholders.
* Excellent attention to detail and a proven ability to achieve high standards of data integrity.
* NDIS Worker Screening Clearance or successful Criminal Record Check.
* Reliable, registered, and insured vehicle.
* Familiar with the international guideline for auditing management systems (ISO 19011).
What we offer
* Training & professional development opportunities (including free access to online learning tools & programs)
* Friendly, flexible and supportive work environment
* Access to our free Employee Assistance Program
* Staff recognition programs
#J-18808-Ljbffr