Overview
Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
Are you passionate about making a meaningful difference in the lives of older Australians? We’re looking for a proactive and compassionate Operations Manager to join our dedicated team.
Responsibilities
- Lead and support the Service Delivery Lead, Admin, and Rostering teams to build a responsive, high-performing workforce
- Oversee daily operations with a focus on efficient rostering, resource allocation, and service delivery
- Monitor and apply financial and performance KPIs to drive productivity and identify areas for improvement
- Manage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standards
- Review and improve systems and processes within your area of responsibility to support efficiency and growth
- Maintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisation
Let’s talk about you
- Experience in Community Care, Rostering or Service Delivery, with a strong understanding of operational workflows in these sectors.
- Proven leadership and team management skills, including staff development and performance oversight.
- Excellent communication skills, both written and verbal
- Strong interpersonal and relationship-building abilities.
- Highly organised with strong attention to detail, initiative, and adaptability in a fast-paced, changing environment.
- Customer-focused approach with a track record of meeting targets and deadlines.
- Advanced PC and IT literacy, including MS Office and recruitment or workforce management systems.
- Self-motivated and able to work both independently and collaboratively as part of a team.
Mandatory Requirements
- A current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons.
Benefits
- Birthday leave – paid day off to celebrate your birthday
- Afab discount on private health insurance – 7%
- Access to extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday
- Ongoing 24/7 mental health and counselling support via our Employee Assistant Program (EAP)
- Salary Packaging - novated leasing available with Smart Group
- Education Assistance Program – financial assistance towards the cost of business-related study while employed at Healthcare Australia
- The gifting Hub – purchase personalised Instant Vouchers with savings on brands like Good Guys, Rebel Sport, Amazon, and more
At HCA we are committed to embracing diversity and providing a safe working workplace. Veterans are encouraged to apply.
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📌 Operations Manager
🏢 Healthe Care
📍 Warrnambool