As a result of a secured engagement with one of our National Security partners, Helix requires several Senior Technical Change Professionals interested in joining our partner on a permanent basis.
Senior Technical Change Professionals orchestrate and safeguard the end-to-end lifecycle of technology change—governing releases, managing risk and incidents, and optimising ITSM processes to ensure stable, compliant, and business-aligned service delivery.
Senior Technical Change Professionals Key duties and responsibilities:
Include but not limited to:
* Own end-to-end release planning and delivery across multiple mission systems and environments, including schedules, release windows, freeze periods, testing cycles, deployments, validation, and reporting.
* Lead Change and Release governance, including Chairing the CAB when required, defining and maturing CAB processes, managing emergency changes, and ensuring compliance, auditability, and traceability.
* Coordinate cross-system dependencies and constraints, ensuring impacts, risks, resources, environmental limitations, and operational events are fully understood and reflected in release decisions.
* Act as the central liaison for release activities, connecting Engineering, Maintenance, Security, Help Desk, PMO, Operating Support, and external stakeholders, and providing clear communication on risks, decisions, and outcomes.
* Drive release readiness and quality, confirming testing evidence, documentation, deployment and rollback plans, operational acceptance, and linkage to approved change tickets.
* Continuously improve release performance and maturity, producing release metrics and reports, facilitating lessons learned, supporting long-term roadmaps, and identifying opportunities for automation and efficiency uplift.
Senior Technical Change Professionals Essential Experience and Capability:
* Proven experience managing releases in complex ICT environments, coordinating multiple technical teams, dependencies, and competing priorities across large backlogs and operational demands.
* Strong stakeholder engagement and communication skills, with the ability to influence at all levels and confidently chair cross-functional technical and governance forums, including CABs.
* Solid grounding in ITIL change and release management, with hands-on experience governing structured CAB processes and high-risk changes.
* Highly structured and detail-oriented, with strong analytical and scheduling capability and a focus on compliance, auditability, and traceability.
* Technically fluent and collaborative, with an engineering background or exposure to complex system dependencies and ITSM tools such as Jira, ServiceNow, or equivalent.
* TSPV clearance is a minimum requirement for this environment however an NV2 clearance is considered.
Helix is a specialist in the national security consulting and talent provision space, we are passionate about what we do and how our work positively impacts Australians.
If you are mission-focussed and would like to make a difference during your next assignment, get in touch with us to hear about what we have coming up at *****@helixservices.com.au