Job Role
As a Career Coach, you will be responsible for guiding individuals through the In Work phase of IEA servicing.
* Provide place-based and office-based support to ensure employment sustainability.
* Develop and implement tailored Workplace Assessment Support Plans.
* Engage with employers and service partners to support customer retention.
* Collaborate with internal teams and external services to ensure holistic support.
* Promote and apply inclusive workplace practices, including reasonable adjustments.
* Monitor servicing requirements and manage claim submissions.
* Maintain accurate records and ensure compliance with IEA standards.
* Represent your clients with professionalism and a customer-first approach.