Leadership Role in a Fast-Paced Hotel
As a skilled and motivated Duty Manager, you will be responsible for delivering exceptional customer service, supporting staff, and ensuring smooth and safe venue operations during each shift.
You will oversee daily hotel operations, work rotating shifts to ensure comprehensive venue coverage, lead and support front-of-house and bar teams, and maintain a clean, safe, and welcoming venue environment.
Key Responsibilities:
* Oversee daily hotel operations
* Work rotating shifts to ensure comprehensive venue coverage
* Lead, support, and motivate front-of-house and bar teams
* Deliver outstanding customer service and resolve guest issues promptly
* Ensure RSA compliance and uphold all licensing, safety, and venue standards
* Assist with cash handling, end-of-day procedures, and incident reporting
Requirements:
* Previous experience in a Duty Manager, Supervisor, or similar hospitality role
* Strong leadership skills with a positive, team-focused attitude
* Excellent communication and problem-solving abilities
* Ability to remain calm under pressure and make confident decisions
* Strong customer service focus with a passion for hospitality
We Offer:
* Competitive salary + penalties + staff benefits
* Supportive leadership and opportunities for career progression
* A dynamic, fast-paced venue with a great team culture
* Ongoing training and professional development