Regulatory Operations Division - APS Level 5 - Bulk Recruitment
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About the Aged Care Quality and Safety Commission:
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
About the Regulatory Operations Division:
The Regulatory Operations Division (ROD) is responsible for monitoring, assessing, and enforcing compliance across the aged care sector. ROD includes several branches:
* Audit: Conducts audits of aged care services against the Quality Standards.
* Risk Intake and Inspectorate: Investigates complaints and incidents and conducts inspections to ensure provider compliance.
* Registrar: Assesses applications for provider registration under the new Aged Care Act.
* Compliance and Enforcement: Manages investigations and regulatory actions for non‑compliance with aged care legislation.
Please note that some roles require mobility and travel, including overnight stays.
About the Role:
The Aged Care Quality and Safety Commission has multiple opportunities available in our Regulatory Operations Division in the Audit, Risk Intake Inspectorate, Registrar and Compliance and Enforcement.
* Auditor: As an Auditor you will work under the direction of the Lead Auditor and Assistant Director – Audit and be responsible for conducting scheduled audits for Category 6 (residential) and Category 4 and 5 (home care) aged care providers.
* Registry Assessor: As a Registry Assessor you will be responsible for managing and conducting assessments of new entrants and registered providers as set out under the new Aged Care Act 2024, other relevant aged care legislation and the Commission's Regulatory Strategy.
* Compliance Officer/ Investigator: As a compliance officer, you will be responsible for applying your expertise in assessing matters, applying the legislative framework in providing recommendations, analysing risk and case‑managing matters through to resolution. You will be required to investigate issues, including through the use of regulatory tools, analyse and interpret evidence and have sound judgement in influencing behaviour and achieving outcomes. Investigators will also be expected to have knowledge or experience in investigations and the preparation of cases which involve enforcement outcomes.
Position Duties:
Successful candidates may be placed in any of the above branches. Duties may include:
* Conducting audits, inspections, or assessments of aged care providers
* Reviewing documentation and evidence to determine compliance
* Engaging with providers, older people, and stakeholders
* Preparing reports and recommendations
* Supporting regulatory decision‑making
* Leading or contributing to teams and projects
* Participating in field‑based work and travel as required
Comprehensive training will be provided to support your success in the role.
Position Eligibility Requirements:
* Apply sound judgment and integrity in decision‑making
* Communicate clearly and respectfully with diverse stakeholders
* Analyse complex information and prepare evidence‑based reports
* Work collaboratively in team environments
* Manage competing priorities and meet deadlines
* Understand or quickly acquire knowledge of aged care legislation and regulatory frameworks
* Demonstrate adaptability, curiosity, and a commitment to public service
* Use digital tools and systems confidently
Additional Position Requirements:
Specific roles have additional requirements. Requirements include, but are not limited to:
* Essential requirements: A current unrestricted licence is essential to support the travel expectations of the role.
* Vaccination requirements: Have had a seasonal influenza and COVID‑19 vaccination.
* Travel requirements: Occasional interstate/intrastate travel may be required (applicable travel expenses are covered under the Commission's travel policy). Or local, interstate and intrastate travel for field‑based work. Travel requiring overnight stay is expected 2 weeks out of every 4 weeks. Overnight stays will range from 1‑4 nights. Staff will be consulted where additional overnight travel is required. Applicable travel expenses are covered under the Commission's travel policy.
Please refer to the candidate pack on our Careers Page, for further details as additional requirements vary depending on the position.
Supporting Your Success:
To support you in your new role the Commission offers a range of job‑related training including:
* The Regulatory Essentials Program a learning development program delivered by the Aged Care Quality and Safety Commission designed to provide foundational knowledge, ensuring a common understanding of the Commission's regulatory operation to staff performing regulatory activities.
* The Auditor Training Program which supports the Commission's assessment methodology to assess the performance of Commonwealth funded aged care services against the Aged Care Quality Standards.
* The Authorised Commission Officer Training which supports the Commission to uphold the rights of older people under the Statement of Rights, and to protect and enhance their safety, health, wellbeing and quality of life.
Position Notes:
* Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit
* The intention of this selection process is to establish a merit pool to be used to fill various roles in the Regulatory Operations Division, both immediate and future vacancies.
* Ongoing (permanent) and Non‑Ongoing (temporary) positions may be offered from the merit pool. Non‑ongoing opportunities will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with the possibility of extension to a maximum of 24 months.
Seniority level
* Not Applicable
Employment type
* Full‑time
Job function
* General Business, Other, and Administrative
* Government Administration
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