OverviewDatacom, Adelaide, South Australia, AustraliaApplications PackagerBase pay range: A$110,000.00/yr - A$125,000.00/yrOur purpose: Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.Why Datacom: We offer an open, friendly environment with career growth, challenges, and generous rewards.
We aim to develop a culture that encourages interaction and social activity.
We work hard and enjoy what we do, and we're committed to hiring great talent and enabling success through a supportive environment and career development opportunities.Role and RequirementsThis role will provide key packaging services to one of our largest customers as part of a broader team.
You will respond to contracted and project requests.
Please note: due to customer requirements, this role requires Australian Citizenship and an active Baseline Clearance.What You Will DoSoftware packaging and repackaging from discovery through deployment supportPackage based on BAU tickets as well as project workParticipate in project planning sessions and project deliveryPrepare documentation for use by Operational staffAnalyse and rectify packaging problemsLeverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes in accordance with SLAsEnsure outstanding customer satisfaction with timely, professional responsesOperate in and contribute to a high-performing team cultureIdentify service improvements, efficiencies and/or cost reductions for Datacom customersFollow best-practice methodologies and ITIL processes (e.g., change/release)Provide guidance and mentoring to less experienced Datacom staffTake responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, PoC management, and staff trainingWhat You'll BringMinimum 5 years' experience in the IT industry, preferably in an IT Managed Service Provider environmentApproximately 3 years in a similar Application Packaging roleExceptional knowledge of packaging tools such as InstallShield, PACE, etcStrong knowledge of Windows 10, Windows 11, and macOSExperience with endpoint management platforms including SCCM, Intune, VMware Workspace ONE, and JAMFStrong troubleshooting, customer service, communication, and prioritisation skillsAbility to work autonomously with minimal supervisionAdaptability to rapid change in a dynamic environmentWillingness and ability to travel to Datacom offices, customer sites, and conferences as requiredNice to HaveExperience with MSIX packaging and deploymentAdditional InformationWhy join us: Datacom is one of Australia and New Zealand\'s largest IT professional services providers.
We offer a dynamic, agile workplace with opportunities for learning, development, and growth.
Perks include social events, flexible hours, remote working, and professional development.
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📌 Applications Packager
🏢 Datacom
📍 South Australia